Rise Performance Group

News & Press

How a Leader Can Turn an Unhappy Customer Around

IT TAKES A SPECIAL PERSON TO TURN AN UNHAPPY CUSTOMER AROUND.  IT TAKES A LEADER. Let’s face it.  The last think we want to do is to call a billing/collections department to complain about a bill.  It’s aggravating — especially when a health insurance company is also involved. Knowing the power of comments captured on …

How a Leader Can Turn an Unhappy Customer Around Read More »

Press Release: What Credit Unions Need Most Today is Strong Leadership, Says Rise Performance Group’s Mark Fenner

He Will Speak on Leadership at Cornerstone Credit Union League Conference DALLAS, March 10, 2014 – For credit unions to meet the challenges they face today, they require more than effective lobbyists, creative marketing, and good customer service. What they need is strong leadership – throughout the organization, from top to bottom – says leadership …

Press Release: What Credit Unions Need Most Today is Strong Leadership, Says Rise Performance Group’s Mark Fenner Read More »

How to Lead with a Persuasive Story

How to lead with a persuasive story starts with capturing the “right story.” KEY POINTS Crucial elements include plot, characters, and narrative point of view. The story should communicate in an engaging way what makes you or your company most valuable, i.e. a LEADERSHIP culture. Keep it short to ensure your audience is engaged. Use …

How to Lead with a Persuasive Story Read More »

How to Connect with Your Audience: Graphics

How to connect with your audience with graphics can be simple. “Graphics don’t need to be sophisticated or expensive,” says Bob Kaplitz, Partner in the Rise Performance Group.  “And leaders don’t just communicate.  They connect.” “In fact, graphics can distract from your presentations,” Kaplitz says.  He and Rise Performance Group President Mark Fenner offer this …

How to Connect with Your Audience: Graphics Read More »

Best — Yet Surprising — Leadership Advice from Dan Rather

The Best Leadership Advice from Dan Rather was simple. “Let the chips fall where they may.” We were at the White House.  Rather, the White House correspondent for CBS News, was mentoring me as part of my Masters degree program at Syracuse University.  My question to him was “If you ask the President tough questions, …

Best — Yet Surprising — Leadership Advice from Dan Rather Read More »

How Leaders Connect Quickly with Storytelling

How leaders connect quickly with storytelling is about “relevance,” according to Rise Performance Group partner Bob Kaplitz.  For more than three decades, Kaplitz has coached leaders on how to connect with audiences and direct reports.  And that’s both in person and on video. Here’s Kaplitz’ recommendation to help you connect and engage: Kaplitz says if …

How Leaders Connect Quickly with Storytelling Read More »