Five Steps for Turning Frustrated Customers into Happy Customers

Every organization will have the opportunity to turn a frustrated customer into a happy customer.  How you respond when your customers are frustrated can mean the difference between lost customers and building long-term, die-hard fan, loyal customers.  Try these five steps to turn around  a frustrated customer.

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Download the 5 Steps to Happier Customers.


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2 thoughts on “Five Steps for Turning Frustrated Customers into Happy Customers”

  1. Margaret Garcia

    You are correct on all points. One thing I stress when providing feedback on audits is to let the agents know is ‘your expression while on the phone is what you sound like’. So if you have a scowl on your face that is what you sound like, if you have a smile on your face that is what you sound like.

    1. Margaret, you are so correct. Its not what you say…its how you feel about what you say that matters. Only 7% of influence comes from words. 55% is body language and 38% is voice inflection. In other words it is the authenticity of the message. You cannot act nice..you much be nice. Nice people smile:-)

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