Rise Performance Group

Customer Service

Becoming a Trusted Advisor – 6 Principles to Master

What is a Trusted Advisor? A trusted advisor is one who has the ability to identify, understand and anticipate a client’s most important needs and their unique situation and most importantly deliver problem-solving capabilities that create peace of mind. Becoming a Trusted Advisor Becoming a Trusted Advisor isn’t an overnight process. There are many pieces …

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Three Ways Geometric Growth can Impact Your Team

Little steps add up to big progress.  Small improvements can lead to exponential growth. In this week’s video, Mark explains how applying Jay Abraham’s theory of “geometric growth” can impact your team – whether your goals are sales or revenue based or productivity based.  Watch the video and then download the worksheet to see how Geometric …

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Five Steps for Turning Frustrated Customers into Happy Customers

Every organization will have the opportunity to turn a frustrated customer into a happy customer.  How you respond when your customers are frustrated can mean the difference between lost customers and building long-term, die-hard fan, loyal customers.  Try these five steps to turn around  a frustrated customer. [images style=”0″ image=”http%3A%2F%2Fwww.riseperformancegroup.com%2Fwp-content%2Fuploads%2F2016%2F06%2F5-Steps-to-a-Happier-Customer-464×1024.png” width=”464″ align=”center” top_margin=”0″ full_width=”Y”] Download …

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How to Guard Against the 4 Deadly Sins of Leadership

The latest financial reports were bleak. Leadership was challenged to act quickly…but didn’t. Within a year, the company filed bankruptcy. Within three years, this company that had been in business for 70 years was dissolved, with significant losses to bondholders, corporate vendors, and 16,000 employees. What killed this once-thriving multi-billion dollar company?   And, more …

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How a Leader Can Turn an Unhappy Customer Around

IT TAKES A SPECIAL PERSON TO TURN AN UNHAPPY CUSTOMER AROUND.  IT TAKES A LEADER. Let’s face it.  The last think we want to do is to call a billing/collections department to complain about a bill.  It’s aggravating — especially when a health insurance company is also involved. Knowing the power of comments captured on …

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The One Thing Hurting Employee Engagement at Your Company

By Diamond Richardson There is an abundance of material available on the topic of employee engagement. Thousands of books, articles, and research are evidence enough that it is an important business concept. It makes sense that the more connected and engaged you are with your company, the better you perform. Luckily, after years of bad …

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Customer Service from the Inside Out

Author: Sherry Perkins I was sitting with a client the other day, discussing their plans to implement yet another Customer Satisfaction Survey. As it turned out, this would be the third appeal to their clients for feedback regarding their service level, and it was potentially an opportunity for their third set of disappointing results. What …

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Exceptional Customer Service Begins with Tact

Author: Steve Deighton Steve Martin, comedian, author, musician, and actor, is quoted as saying “Some people have a way with words, and some people not have way.” When we consider the interaction between our service employees and our customers, do the employees communicate and demonstrate their understanding of the customer’s concern (and ultimately, the way the …

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