Rise Performance Group

Customer Service

2012’s Most-Hated Companies

By Aoife Gorey 2012 saw a multitude of news stories in the corporate business world from Yahoo’s leadership challenges and Facebook’s IPO to plummeting stocks and growing tech giants. Unemployment dropped to its lowest rate in four years reaching 7.8 percent. Regardless of industry, millions of organizations have faced their fair share of challenges in …

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A Cheat Sheet for Building Customer Loyalty

By Sally Ann Moyer Customer loyalty comes down to one essential idea:  you and your customer must share the same goal. You might see yourself as the friendly sales person reaching down to fulfill the company’s need, but this hierarchical perspective will not lend itself to customer loyalty. Remember that it’s cheaper to keep existing …

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3 Customer Service Tips for Reaching Super-Powered Customers

By Sally Ann Moyer Modern customers now have superpowers, have you altered your customer service match? Technology has changed customer service both in how we sell and how customers want us to sell to them. It’s normal for customers to use the Internet and social media to inform their buying decisions, but smart touchpoints have …

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4 Tips for Increasing Employee Engagement from Starbucks

By Sally Ann Moyer Effective customer service starts from within an organization. Successful companies see their employees as more than just workers but also brand ambassadors. A company’s efforts to boost employee engagement should translate into effective and strong customer service. Starbucks cares so much about boosting customer service from within that they spent $35 million …

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What Being a Waitress Taught Me About Customer Service

By Aoife Gorey Guest post by Sarah Watson We all know that it can cost much more to attract new customers than to retain old ones. So, why do customers leave? More often than not, it has less to do with product dissatisfaction, and more to do with poor customer service. As a college student, …

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The Importance of Retaining Customer Service Employees

By Jaylyn Schumpert Employee turnover is a challenge that every organization faces at one time or another. It is uncommon in today’s world for an employee to remain at the same company for more than five years. Sometimes an employee leaving may be the result of a managerial decision and other times it may be voluntary …

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A Look Inside the Retail Industry: 3 Tips for Success

By Christina Krenek How do you feel about the economy? Well, the average U.S. economic confidence rate from Gallup increased 3 points in May to -17, which is the highest monthly average we’ve seen in over four years! Gallup’s Economic Confidence Index is based on how Americans rate the current economic state and their perception …

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