Rise Performance Group

Employee Development

The best resolution for leaders

Three Leaders’ Keys to Success in the New Year

This time of year is great for reflecting. As a leader, it’s important that you wind business down for the holidays and preserve some time for yourself to think and to recharge. Maybe you’ll do that thinking while you’re looking at the twinkling lights on the Christmas tree after everyone else has gone to bed. …

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Don’t Let An Impasse Slow Your Workplace Productivity

Have you ever been at an impasse over an idea or concept with someone on your team—or even your boss? These kinds of conflicts can jam up workflow and slow productivity. We were just working with a client that brought this very situation to us. He said, “Mark, we are about three months into this …

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4 Tips for Increasing Employee Engagement from Starbucks

By Sally Ann Moyer Effective customer service starts from within an organization. Successful companies see their employees as more than just workers but also brand ambassadors. A company’s efforts to boost employee engagement should translate into effective and strong customer service. Starbucks cares so much about boosting customer service from within that they spent $35 million …

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Delegating is a Win-Win for Employees and Managers

By Diamond Richardson “The surest way for an executive to kill himself is to refuse to learn how, and when, and to whom to delegate work.”     – Cash Penney, founder of J.C. Penney The truth and relevance of this quote is undeniable. Managers and executives oversee large numbers of employees, strategic plans and company processes. …

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Identify and Develop Your Very Best Leaders

By Aoife Gorey Not all people in leadership positions are effective leaders, but they can be developed into excellent leaders. Extraordinary leaders are not born or created over night. Some may say that Richard Branson has a certain ‘Je ne sais quoi’ about him, that Steve Jobs grasped the attention of everyone when he presented …

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The Importance of Retaining Customer Service Employees

By Jaylyn Schumpert Employee turnover is a challenge that every organization faces at one time or another. It is uncommon in today’s world for an employee to remain at the same company for more than five years. Sometimes an employee leaving may be the result of a managerial decision and other times it may be voluntary …

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